Drivers

With the NRF show breaking today in New York City and the IBS show going in this week in Las Vegas, it is time to remember an important part of the in-and-out of a show:

Do you know where and who your driver is?

Make sure before you leave for your show and before you leave the show floor at the end, check in with your driver. You should have their cell phone number and be sure to ask whomever made the arrangements (exhibit house, van line, freight company, your traffic manager) to provide you with their numbers, name and when you are to expect them.

When you first arrive on site (or the day before), contact your driver so their ETA is clear. Meet them on the dock and supervise the load out. Work with the forklift driver and your driver to spot your freight around your booth space to maximize your set up. Work with the driver and the freight manager at the show site to ensure paperwork is correct and if you can get copies.

On the down, call your freight contact or driver the day before load out. Usually the driver is scheduled to show up at show site at the show close and remain to help with some packing and labeling of the shipment. Turn in the bill of lading (BOL) and keep a copy. The freight manager will ask (and they will on the BOL, too) if you have contacted your freight company. Get the crate count right and make sure all is secure.

Lesson Learned: you can't know too many people in the freight process.

TTSG

Arranging freight

Getting the exhibit to the show is one of the last links in the chain, but a critical one: the show has to go on and it can't (effectively) without your goods being at the show.

When arranging a truck or van to pick up and drop off your shipment, remember:

1. What are the size, shape, weight and number of pieces you are transporting?
2. When will the be ready to pick up and returned and who is the contact person?
3. Where are they going and who pays the bill?

Sizes and shapes. A trucker or shipping company/broker needs to know how many pieces and how much each weighs before they can give you a quote or estimate of the cost. You need to differentiate between crates, shrink-wrapped pallets or skids and loose items, like carpet rolls and rolls of pad. Since you have to calculate this anyway for your drayage (material handling) estimate and bill, it's best to know this (or estimate it) as early as possible.

Pick up times and locations. Let the carrier know when they can pick up your shipment (for example, between Noon and 4 on Friday the 2nd). If the show has a "quick facts" page (as Freeman does with their shows), fax it or e-mail it to your carrier's contact well in advance of the ship date. Be sure and designate a contact person on both ends of the shipment and be sure to include phone numbers (preferably cell phone numbers).

Destination. Be sure all pieces in the shipment are labeled clearly. If you are working with a van line, they will supply you with outbound and return labels as well as blank Bills of Lading for the return shipment from the show. Be sure that it is clear to the general contractor at the show who is to be billed for the shipment.

Lesson learned: know your shipment's condition, character and destinations and all will go well. Time is on your side, if you think ahead.

TTSG

(thanks to my friends at Freeman Decorating and San Diego Mayflower for their input)