The Postmortem

It really isn't as final as it sounds. But it is one of the final things you do after you return from a show.

You need to look back and assess the show so you have some lessons learned for future shows.

The basic elements of a postmortem to consider are:

1. Call a meeting of key participants in the process: the marketing manager, the sales manager, the key tech guy, possibly your exhibit supplier.
2. Make it a one-hour meeting.
3. Plan on reporting performance (expenses versus plan, lead count, key events)
4. Before the meeting (which should be within a week of the ending of the show; no more than two weeks), set an agenda and ask some key questions, including:

• What worked?
• What didn't?
• Would you go again?
• Did you meet any key customers?

Roll this up at the end of the meeting with action items (if any) for the participants.

Apply the lessons to the next show on the schedule or the next year's show.

TTSG

Really now,.....

.....did you really think show attendees wouldn't notice your makeshift demo?

Anybody else seen a suitcase demo propped up on a chair before at a show?

TTSG

Attention to Detail

Are the lights the right color? Are the monitors paired correctly? Is that graphic hung right?

It is the devil--details are, that it. It's getting close to show time and it seems time and motion slow down while the clock is spinning. The first day of set up with the major structure going up went quickly. Now, all of the detail work, seems to slow things down. A few details to consider:

• Graphics--are they mounted in the right locations and correct?
• Carpet--seams straight? Cuts from previous shows hidden?
• Booth structure--chips covered? Panel seams aligned?
• Other parts--fabric steamed and without wrinkles?
• Reception counter--stocked with pens, paper, staples, mints?
• Staff support--do you know where the rest rooms are? Meeting spaces?
• Other booths--competitor's, partner's booth locations relative to your location?

There are tons of other things to add to this list. Let's start with this today. More later.

TTSG

Putting Together an Exhibit from Stray Pieces, Part V: It Comes To Life

We finally made it to the NACStech show. The concept is now reality.

The idea of taking truss and enveloping it in fabric is an idea that really has merit. While it still has its challenges, it is a way to revitalize standard-looking properties and turn them into something customized for the client.

By including zippers, this could become even more tailored to specific business units.

Adding lighting gives it all another dimension.

The upside:

• You can achieve a different look with a simple fabric sleeve
• It weighs a lot less than a traditional hard-structure booth
• The size of the shipment is reduced

The downside:

• Lots of small pieces and that can be a trap for crews not used to assembling modular exhibits.
• Limits on where monitors and accessories can be placed
• Can tear if not cut and grommetted correctly
• Have to be cleaned and steamed

The partners on this project include the following people and organizations. These projects can only be accomplished by cooperation and good work done in a timely fashion.

• Retalix, the client, and Dar Hackbarth, their Director of Marketing Communications
• The Taylor Group, Dallas, led by Tim Hampton, for the management of the exhibit properties and the basic idea that was suggested to the client
• FSD, Dan Hughes' company in Denver, who produced the actual fabric "sleeves"
• Zachry Associates' lead designer, Danny Flanagan, for the design concept and translation of the Retalix brand

This was a fun project and one that shows that imagination, even in its simplest form, is alive and well in the exhibit industry.

TTSG

Report from the Field: NACStech 2010, Surviving the Verticalization of Trade Shows?

From the one-day set to the shrinking number of exhibitors, this is NACStech 2010. This show really is a good slice of the technology pie from C-Stores, but for some reason, lacks the high-end support it needs to be sustained.

I hope that changes.

The future of trade shows, in my opinion, is in being vertical. At one time, healthcare had broad-based, horizontal shows like AHA (American Hospital Association). Now the focus (as the industry itself has shifted) to many verticals: healthcare construction, devices, medications, treatments, management and so on.

Why can't convenience and grocery be treated the same way?

Sure, from an exhibit supplier standpoint, this isn't really what works with the model. We all want large exhibits to build, ship, dray and set up. Truth is, the exhibit industry customer wants to see more prospects, suspects and existing clients by spending their dollars in a clearly focused fashion.

Do more smaller shows better and reach more clients? What a concept!

Why not C-Stores?

TTSG

Booth attractions: Using celebrities...in whatever form

Having a "draw" at your exhibit is an important part of the lead-gathering process. Whether it's a serious presentation or a live-action dance team or entertainer, it's all about the lead--and the attention on the show floor.

The Buzz.

At the recent NACS show in Chicago, having a celebrity or key figure seemed to be the way to go. With MM/Mars and other NASCAR sponsors in the hall, they leaned on their relationship with their sponsored driver. Now, I've never met Kyle Busch in person, but I understand this cutout is near life size. Visitors to the booth shot photos of (and with) the cardboard Kyle and, with the other icons in the both (the MM characters, either in walkaround suits or plastic replicas), drew attention to the brand.

Other celebs and public figures made the scene, too. Once exhibitor built their whole exhibit around the election. The candy company did a mock vote with candy flavors and themed the entire booth and interaction at their exhibit around the election and the two major party candidates. No word on who won this vote, but the cutouts were proportional and a good attention-getter for a small (10x10) exhibitor. I imagine they did pres-show mailings and post-show followup using the theme.

Still others used live action icons. The jerky company brought out Bigfoot, both in carboard and costumed form. You could get a still photo with the real guy or you could pose with the cutout. Videos from their TV ad campaign played in the booth.

Chiquita Bananas did wonders with a small island booth. Simple display racks of fresh bananas in a structure keyed to their brand and colors was the backdrop. An actress/model, dressed as the 1960s TV ad icon worked in the booth, posing for photos with visitors and stocking fruit. The model was also well-versed and armed with the verbal messages that the Chiquita people wanted conveyed to their C-store audience. that's pervasive branding.

Still others relied on our memories and sense of fun. The Icee Bear, Myley Cyrus and the Blues Brothers all made appearances. Even the Chester's Chicken Rooster was walking the aisles. Free food samples and interactive characters brought attention to a myraid of brands in a busy space. But it seemed to work for them. And many of them did it right--integrating brand and message in a fun, memorable way. But always, always tie it to the gathering of leads and follow up.

Lesson Learned: integrate your brand message in a fun, memorable way and the prospect will remember you.

TTSG

Squeezing a memory out of a show

Snakes and snails and puppy dog tails....chances are somebody has made them into a foam stress item at one point in the trade show world. In an effort to reach out to trade show and event attendees, many exhibiting companies are resorting to the old squeeze play. OK, so I've overdone the analogies. The truth is the world of foam stress balls has grown beyond stress balls. And some of the participants are using the little foam guys in an integrated fashion and to great advantage.

At the recent NACS show I saw a variety of things in this category: foam giraffes, cars, sumo wrestlers, gasoline storage tanks (really), footballs and wrist bands. Anything that you could want in a foam shape, you could have to take home. In fact, one of my colleagues said he's been collecting these things are several years and has hundreds of them.

The best example of an integrated use of a foam figure was Quantum Services. While most exhibitors come up with a foam thingee at the last minute or as a gag, Rachel Bernhardt and the crew at Quantum build their exhibit marketing image around the giraffe icon.

Quantum (www.quantum-services.com) provides audit services to the convenience store industry. Their booth graphics rely on the giraffe icon and they've tied advance show mailings to an offer of a free giraffe when they arrive at the show. They've also used the spotted long-neck fellow in other media to attract attention. It's more than just a squeeze toy: it's a memory and a conversation starter.

Lesson Learned: use foam squeezers in an integrated way to attract attention, start conversations and be a reminder later.

TTSG

*thanks to Rachell Bernhardt and Quantum Services

The Effective Booth Captain

The just-completed NACS show was a great exercise in being prepared and having measurable results at the end of it. My client, Retalix, did all of the things you need to do to make sure that the staff is prepared and knows what's going on before, during and at the conclusion of a show.

One of the critical pieces of preparing a booth staff for a show is the pre-show meetings, including the opening day standup meeting. Doug Fick, the VP of Sales for Retalix' Convenience Store business segment, gave one of the best, most complete captain's speeches I've ever heard. In his Sunday morning speech, Doug hit on the important things he wanted his staff to know:

• What to do when a client approaches.
• Who to refer prospects to in the booth.
• How to collect and qualify leads.
• Which key customers would be visiting the booth during the show, when to expect them and to whom to refer them.

Doug spelled all this out to the staff as they stood around him. It was conversational in tone, professional and imparted useful information to the team. What's more, and beyond the staff training part of the show, Doug knows what to do with the leads and how to classify and distribute them at the show's conclusion. On the last day of the show, Doug was able to tell me who the key players were who visited the booth, could target and quantify the potential business from the show and was moving on to changing leads into business after the show. To Retalix' credit, they have a central customer/prospect database and use it to further classify, qualify and track the progress of a sale. I wish more people who use trade shows would use the tools that Doug and people like him use and implement to get the results that they truly want. The result of all this was a lead count and collection of gathered data that met the expectations of the sales team and executives and can be tracked.

Lesson learned: prepare your staff and the results will follow.

TTSG

*Thanks to Doug Fick, Herman Beckley, Tal Spirer, Darren Vader and the whole Retalix team

Carpet installation

Laying carpet and pad may seem like a simple thing, but executed accurately, it can save you time and money, make your staff comfortable and improve the appearance of your booth immensely.

At this show we did several things:

1. Notched the pad for the cables so that the carpet on top laid flat
2. Measured from one lead corner
3. Covered our finished work with visqueen

The guys started by taping off the lines of the 20x30 space with double-stick tape. This defines the edges of the booth and will eventually hold the carpet in place.

Next, the pad is rolled out. Usually, the pad is rolled in the opposite direction that the carpet is rolled. Since we have 4 rolls of 5 x 30-foot pad, we choose to roll the length of the booth to minimize seems. Once the pad is down, we notch it to accommodate the large electrical cords that will beneath the booth. Here in Chicago, the electrical power and internet/phone come from floor boxes, two of which are within the perimeter of the space. The large flat supply cords and round extensions are cut around and taped to the floor. The pad is taped together, but not to the floor, except in a few key places with gaff/duct tape to keep the edges from sliding.

Next comes the carpet. The two 10x30-foot rolls are started from the same end, lining up from the same corner as the pad to ensure uniformity. The guys are careful to match the nap and cut edges to make sure the seem that runs down the center match so that the line is unnoticeable. They kick the carpet until it matches and peel the top of the tape to afix it to the floor. Stories of floors too cold to allow tape to stick are traded.

Lastly, the visqueen is rolled over the top and taped in place at the far edges, outside the perimeter of the booth.

Now we're ready to start setting structure on top.

Lesson learned: roll each carpet roll in the same direction and try to roll pad the opposite direction. Notch for cables to have a flat appearance.

TTSG

NACS correction

I stand corrected. My copy of Trade Show Executive arrived today and in it was their annual "Gold 100" of top trade shows.

NACS is number 52. I had my stats wrong.

The show typically over 380,000 square feet of exhibition space, it does move between cities (rotating through Chicago, but including Atlanta and Orlando). There are almost 1,400 exhibitors and the attendance typically is over 22,000 over the three days of the show.

I'll learn more first hand starting tomorrow.

TTSG