Report from the Field: NACStech 2010, Surviving the Verticalization of Trade Shows?

From the one-day set to the shrinking number of exhibitors, this is NACStech 2010. This show really is a good slice of the technology pie from C-Stores, but for some reason, lacks the high-end support it needs to be sustained.

I hope that changes.

The future of trade shows, in my opinion, is in being vertical. At one time, healthcare had broad-based, horizontal shows like AHA (American Hospital Association). Now the focus (as the industry itself has shifted) to many verticals: healthcare construction, devices, medications, treatments, management and so on.

Why can't convenience and grocery be treated the same way?

Sure, from an exhibit supplier standpoint, this isn't really what works with the model. We all want large exhibits to build, ship, dray and set up. Truth is, the exhibit industry customer wants to see more prospects, suspects and existing clients by spending their dollars in a clearly focused fashion.

Do more smaller shows better and reach more clients? What a concept!

Why not C-Stores?

TTSG

Putting Together an Exhibit from Stray Pieces, Part IV: In the Home Stretch

The fabric enclosures arrived and we fit them to the wall and football shapes. They look like the concepts.

The concept is by the Taylor Group Dallas. The client wanted something to transform the basic Skyline Inliten truss. This accomplishes that.

FSD in Denver took the design and made it into the stretchy fabric pieces. The image design is by Zachry Associates in North Texas.

Working all these elements together takes patience and planning.

Next stop: New Orleans and the NACStech Show, booth 659. The next challenge is assembling this all in one day.

TTSG

Putting Together an Exhibit from Stray Pieces, Part II

This past week I spent an afternoon at my client's exhibit house with them and the exhibit house rep. We're making progress on our "portfolio" exhibit.

We lined up the parts and pieces and got out the tape measure and sketch pad. We paced off the 20x30 space and helped the client visualize the scale and scope of what they will see in New Orleans at the NACStech Show (www.nacsonline.com).

Voila! A plan and options emerged from the discussion. The parts and pieces are starting to look like an exhibit. It is a bit of a game of "loaves and fishes" but, if done carefully and with a strategy, it can work. Saving money is one thing, but looking the part is another. You need to do both.

We started with previously used Skyline Inliten components. The truss was assembled into "football" shapes to give the exhibit mass and workstation locations. The structures will be wrapped in graphic fabric "socks" not unlike a Moss-type hanging sign or other fabric-over-frame graphics.

Add in some previously used cabinets with new tops and there is surface for demos and lockable storage. In this configuration you could have two cabinets per side of the major structure, or as many as 4 per unit. We are choosing to use two "football" shapes, with one cabinet station per side. Monitors will hang above the cabinets using the stock Skyline monitor bracket, possibly modified to hold multiple monitors.

An Inliten "wall" becomes a surround for a conference area. This surface gives us both privacy and another "canvas" for messaging and brand. While it isn't completely private, it shields the meeting space from the aisle.

A rental carpet will be underfoot and a reskinned hanging sign frame with hang above the booth.

Next step: graphic design.

TTSG

Laying and labeling cable

At the recent NACStech show, my first task was laying cables for the in-booth network. While at first, this seems like an easy task, it can be complicated.

Trust me.

While I could just as easily had the cables lay down next to electrical cables, the CAT 5's were needed in specific places. Several rules are to be applied in this process:

• Have a clear map of where cables are to go.
• Label each cable on each end (1A, 2B, et al).
• Run redundant cables in case of failure.
• Tape the cable flat to the floor so that are flat under the pad.
• Lay the pad directly over the cables. Notch if they are too bulky.
• Be sure and pull all cables through the pad and carpet as it is cut.
• Be sure and pass all cable ends through cabinet access holes.

If you do all of this beforehand, you are less likely to have to "fish" a cable after the carpet is laid or have a cable fail during the show.

TTSG

Have you done this?

You go into the hall, head down, heading for the space, ready for set up.

Hmmm....can't find the booth number. Why is this booth a 20x20 and not the 20x30 I paid for? Let me find that floor manager and see why they eliminated my space!

Looking over the floor plan with the Freeman guy....what's the booth number? "I don't have any 20x30s!"

"Oh, what show are you looking for? NACStech? Next hall over."

Geezzz. Need to read the overhead signage, he said sheepishly.

TTSG

On with the show: NACStech in Texas

The word from NACS (the National Association of Convenience Stores) is that their event in Texas will proceed.

After contacting show management on behalf of our client, Retalix, I learned that NACStech, set for May 18 to 21 at the Gaylord Texan Resort in Grapevine, Texas, will happen.

"At this time NACStech is moving forward as planned," said my contact at the association to me in an e-mail dated Friday, May 1. The FMI-Marketechnics Show, set to open this week in Dallas, was postponed by its organizers last week amid concerns for public health around large gatherings.

Given the NACStech show is much smaller in scale than the Marketechnics show, I am curious as to how these decisions were made.

Any comments out there?

TTSG

At this time NACStech is moving forward as planned.

In praise of rental booths

I admit it, I'm a convert. I always thought you had to own a custom booth to be a big player. But with the pressures of financial performance a daily reality, having a quality image on the show floor has to be rethought. Enter the rental custom booth.

There are three reasons I like this concept:
1. I can just pack my stuff and walk away at the end of the show.
2. The pricing is predictable in that I&D, drayage, and rentals (structure, carpet, pad, funishings, cleaning) are combined in a single contract (that is, if you use the general contractor as I did at this most recent show).
3. It can be repeated and works well for programs of four shows or fewer.

While it ain't the latest in design, for a tech company or a company with a conflict or reduced budget, this can work very well. While it is a compromise in some areas, it is workable and delivers the messages that are critical for the client: those related to product and about how serious they are about cost containment.

Lesson Learned: judicious choice of vendor and display can result in immense cost savings and improved ROI.

TTSG

(thanks to Freeman Decorating and Retalix)

The Booth Staff Meeting

The show is about to start, so it's time to gather the staff for a briefing before the attendees flood onto the show floor. At NACStech, we had a staff of about 12 for the 7 workstations. The meeting was led by the two main sales people for the business unit. We took 15 minutes to brief them on three key topics and take a quick tour of the booth:

1. How to take and record leads.
2. Booth etiquette, rules and expectations.
3. Customers and others to expect in the booth.

A quick tour taking them to each station confirmed who was to demo what product or offering at each station.

How to take and record leads. We emphasized that leads are why we are at the show. We demo'd the lead device, scanning a badge, showing them how to fill out and attach the comment form and where to stow the finished lead. (for the record, the first day yielded 54 contacts, which is actually up by about 30% over last year's show).

Booth etiquette, rules and expectations. No eating, no drinking, smoking, talking on cell phones or congregating needlessly. Engage the customer, deliver the messages you've been coached with, and qualify people before gathering the lead.

Customers and others to expect in the booth. The sales guys gave us a short list of which top customers would be by and what demos they expected to be shown. We also advised the team that press and media should be directed to the VP of Marketing or me.

The first day went well. Looking forward to the second day.

Lesson learned: plan your work and work your plan.

TTSG

NACStech, the first set up day

I'm at the National Association of Convenience Stores Technical Show (otherwise known as NACStech) this week. The show runs Tuesday afternoon and Wednesday morning at the Gaylord Texan Resort and Convention Center in Grapevine, Texas.

The show participation is down this year (about 100 exhibitors as compared to 125 last year in Nashville) according to the organizer. The show floor is about the same size, but the bigger players (Gilbarco, Pinnacle) have downsized to 20x20s.

Participation is probably down due to FMI (Food Marketing Institute) being held on the same days. Many of the companies at this show also exhibit at FMI, causing some to forsake NCStech for FMI.

Retalix has a 20x30 which is prominent on the floor. The rental booth looks great and focuses more on product and less on the exhibit.

The exhibiting companies at this show cover many categories: pay systems (Abierto Networks), POS software (Retalix, Pinnacle, Veriphone), POS and dispensing hardware (Radiant, Gilbarco, Dresser, Tidal Engineering), kiosks, displays, check recovery to name a few.

More as the days of the show wear on.

TTSG

Facing the initial set up at a show

It is always a good thing to show up early to the show floor. You can see if your frieght has arrived, among other things, but basically get the "lay of the land."

Once you get past the usually who-ha of wrist bands and where things are, you get to the booth space to see what awaits you. For example, when I arrived at the space at NACStech at the Gaylord in Grapevine, Texas, I was greeted with a few surprises. Not what I wanted, but not insurmountable.

I specifically had asked when I could arrive to lay down CAT 5 cables for our network BEFORE the carpet was to go down. When arrived at the agreed-upon time, the carpet and pad were already down. No mater, the contractor guys were there and rolled things back. The engineer and I made quick work of getting cables down and labeled. A short conversation with the IT guys and the internet line was installed.

The rented workstations weren't exactly configured the way we wanted them. However, we were able to shuffle graphics and we were back in business. Let's see what tomorrow brings.

Lesson learned: always, always bring your orders to show site and advise your vendors of changes/exceptions as you go.

TTSG